1. Introduction
Welcome to Ritz Pool Resort. We value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Full name, email address, mobile number, birth date, and gender.
- Account Credentials: Password (hashed and encrypted) for secure access.
- Booking & Transaction Data: Reservation history, payment details, and special requests.
- Technical Data: IP address, browser type, device information, and cookies for site functionality.
- Usage Data: Pages visited, time spent, and interactions with our booking system.
We do not collect sensitive personal data (e.g., government IDs, health records) unless explicitly provided by you for specific services.
3. How We Use Your Information
Your information enables us to:
- Create and manage your account.
- Process reservations, payments, and confirmations.
- Send booking reminders, updates, and promotional offers (with your consent).
- Improve our website, services, and customer experience.
- Comply with legal obligations and prevent fraudulent activities.
- Respond to your inquiries and provide customer support.
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual Necessity: To fulfill our obligations under your booking or account agreement.
- Legitimate Interests: To improve our services, prevent fraud, and ensure security.
- Consent: For marketing communications (you may opt out at any time).
- Legal Compliance: To meet regulatory requirements.
5. Data Sharing & Disclosure
We do not sell or rent your personal information. We may share your data with:
- Service Providers: Payment gateways, email delivery platforms, and analytics tools (all bound by strict confidentiality).
- Legal Authorities: When required by law or to protect our rights, users, or public safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred (with continued protection).
All third-party processors are GDPR/DPA compliant and adhere to industry-standard security measures.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption: All data transmitted via SSL/TLS protocols.
- Access Control: Restricted access to personal data on a need-to-know basis.
- Regular Audits: Vulnerability assessments and penetration testing.
- Data Minimization: We only collect what is necessary for the intended purpose.
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
7. Your Rights
As a user, you have the following rights regarding your personal data:
- Access: Request a copy of your data.
- Correction: Update or correct inaccurate information.
- Deletion: Request account deletion (subject to legal retention periods).
- Restriction: Limit processing in certain cases.
- Data Portability: Receive your data in a structured, machine-readable format.
- Objection: Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at privacy@ritzpool.com.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example:
- Account Data: Retained until you delete your account or request removal.
- Booking History: Retained for 7 years to comply with tax and legal requirements.
- Marketing Data: Retained until you unsubscribe.
9. Cookies & Tracking
Our website uses cookies to enhance your experience, analyze site traffic, and remember preferences. You can control cookie settings in your browser. We use:
- Essential Cookies: For login, booking, and security.
- Analytics Cookies: To understand how users interact with our site (e.g., Google Analytics).
- Preference Cookies: To remember your language and region settings.
You may disable cookies in your browser settings, but some features may not function properly.
10. Children's Privacy
Ritz Pool Resort does not knowingly collect or solicit personal information from children under 18. Our services are intended for adults. If we discover that we have collected data from a child under 18, we will delete it promptly.
11. International Transfers
Your information may be transferred to and processed in countries outside of your residence. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data.
12. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.